How the website and support handle your data.
This page explains in clear language what data is processed when you visit the website or send a request through the public support channel.
Status: April 2026. Tracking for reach measurement is only activated on the public pages after explicit analytics consent through Klaro. You can reopen and withdraw that choice at any time through “Privacy settings” in the footer. Support requests are still used only to handle your specific request.
The essentials at a glance.
- Tracking for reach measurement is only activated after your explicit consent.
- You can reopen and withdraw that choice at any time through “Privacy settings” in the footer.
- Support details are only used to handle your request.
Tracking for privacy-conscious reach measurement is only activated after your consent.
Klaro controls the opt-in
On the first visit, Klaro shows a localised consent notice and settings dialog. Tracking for reach measurement is only activated for the public home, support, privacy and legal pages after explicit analytics consent.
- one shared consent flow for the public pages
- no reach measurement tracking starts without consent
- the purpose remains reach measurement, product prioritisation and issue analysis without ad networks
Which data can be involved after consent
After consent, the analytics service in use and the hosting infrastructure may process the requested URL, referrer, timestamp, language, browser, operating system, device type and technically required IP-related connection data.
- the analysis is aggregated to understand usage trends
- the data is not used for personalised advertising
- additional server logs can still be technically required independently of the analytics service
Withdrawal and reopening
Through “Privacy settings” in the footer, you can reopen the settings on every public page. There you can withdraw analytics at any time; after that, no further tracking for reach measurement is activated on the public pages.
- visible reopening on home, support, privacy and legal
- withdrawing consent stops further analytics loading on the public pages
- the privacy page remains available as the dedicated explanation
For published apps and software, we only process the data required for the respective product's delivery, operation and support.
Separate product contexts
Published apps and software can rely on their own technical environments, platforms or distribution channels. Which data is processed there depends on the specific product, the relevant feature and the channel you use.
Only what is required
When you use an app or software product, we only process the information and technical data needed for delivery, issue analysis, stability, abuse prevention or the feature you requested. Additional details are only involved where they are necessary for that specific product or voluntarily provided by you.
Product-specific notices
If a particular product requires additional privacy information, we provide it directly with that product, in its store listing, inside the application or in the related support context.
Support requests sent through the public support channel are only processed for your specific case.
Purpose limitation
Support details are only used to receive requests, understand problems, ask follow-up questions and handle the affected case.
Which data is involved
The processing covers the information submitted through the form or by email, such as name, email address, subject, message, voluntarily shared context details and optional small attachments such as screenshots or log excerpts with up to three files and a combined total of no more than 4 MiB. Technically required server access data is added when the form is submitted.
Retention and deletion
Requests are only kept for as long as needed to handle the case, answer follow-up questions and complete any necessary related communication.