Skip to main content
hersteller.ioApps, support and essential information
Support

Support for products, questions and follow-up requests.

Product question, issue report or feedback: this page connects you with support at hersteller.io.

Send a support requestPrivacy

Please only send the information needed to handle your request and no sensitive data such as passwords or payment details.

Quick overview
[email protected]

Support

Product questions, issue reports and follow-up requests come together here.

Clear triage

Briefly describe the issue, affected page or product, and what you need from us.

Reliable follow-up

If we need more context, we come back with targeted questions and keep the case in one traceable thread.

Form

Send your request to support.

The form is the central route for your request. Describe your request as concretely as needed. You can optionally add up to three small attachments with a combined total of no more than 4 MiB, for example screenshots, PDF, TXT or LOG files. Please do not upload sensitive material.

Required

This is how we address you in the reply.

Required

We only use this address for follow-up questions and the reply to your request.

Required

A short subject helps us route your request.

Optional: name the affected app, page or system.

Required

Briefly describe what happened and what you expected instead.

Selected files: 0/3

Optional: up to three files with a combined total of no more than 4 MiB, for example PNG, JPG, WEBP, PDF, TXT or LOG files. Please do not upload sensitive material.

When you submit the form, we only use your details to handle your request; you can find more information on the privacy page.

Before sending

Three short points help the most.

  • Name the affected page, product or topic.
  • Briefly describe what happened and what you expected instead.
  • Only send details that are genuinely needed for a reply.

Privacy

Please do not send passwords, payment data or other sensitive material through this form or in attachments, including screenshots or log files.

Read privacy information
Helpful details

This is the information that helps support fastest.

What is it about?

A clear starting point reduces follow-up questions.

  • name the affected app, page or topic
  • briefly describe what happened
  • mention the time or trigger if you know it

What did you expect instead?

That helps us understand both the goal and the issue.

  • describe what should have happened
  • quote important messages literally when relevant
  • mention the device or system if it matters

Only send what is needed

Less data makes the process safer.

  • share only necessary personal data
  • do not send passwords, payment details or identity documents
  • only share sensitive material after a follow-up request

Reply in one thread

Replies and follow-up material stay bundled in one traceable thread.

  • we reply to the address you provide
  • feel free to add details in the same thread
  • that keeps the case in one place
How it works

What happens after your request reaches support.

1. Your message arrives

Name, email address, subject and message are enough for support to triage your request.

2. We review your request

We review your message and get back to you by email if we need more details or have an answer.

3. The conversation continues in the same thread

If anything is still open, you can reply to our email and add the missing information in the ongoing thread.